Frequently Asked Questions
Move Well FAQ
Our system is set up so that “credits” are used for class attendance. You can purchase the amount of credits that best suits the type and amount of classes you would like to attend. The structure is as follows:
- Pilates class (reformer) – 4 credits
- Yoga class (in person) – 4 credits
- RunQuest or virtual class – 1 credit
Memberships:
- MoveWell: 16 credits – $64 + gst
- Move More: 32 credits – $128 + gst
- Move Master: 64 credits – $240 + gst
credits can be spent however you like!
Classes can be cancelled up to 6 hours before the class start time.
1. Open the App & Login
2. Click ‘Calendar’ on the bottom of the app (beside the home button)
3. Click on the class you want to cancel
4. Click on the orange button at the bottom that says ‘cancel’. You will then be removed from the class.
5. If you didn’t mean to cancel, refer to ‘BOOK A CLASS’ above to rebook.
You can purchase “passes” which do not expire to top up credits.
10 Class Pass $ 225 + gst
5 Class Pass $120 + gst
To use a desktop computer, please click here.
When prompted to enter code, please use “Orthoquest“