Frequently Asked Questions
Move Well FAQ
Our system is set up so that “credits” are used for class attendance. You can purchase the amount of credits that best suits the type and amount of classes you would like to attend. The structure is as follows:
- Pilates class (reformer) – 5 credits
- Yoga class (in person) – 4 credits
- RunQuest or virtual class – 1 credit
Memberships:
- MoveWell: 16 credits – $60
- Move More: 32 credits – $120
- Move Master: 64 credits – $240
credits can be spent however you like!
Classes can be cancelled up to one hour before the class start time.
1. Open the App & Login
2. Click ‘Calendar’ on the bottom of the app (beside the home button)
3. Click on the class you want to cancel
4. Click on the orange button at the bottom that says ‘cancel’. You will then be removed from the class.
5. If you didn’t mean to cancel, refer to ‘BOOK A CLASS’ above to rebook.
Yes! We offer the first class free for any class of your choosing. To redeem, download the “MoveWell by Orthoquest” app and create your account. From there proceed to the tile labeled “Memberships”. At the top of the screen select “Passes” and choose “First Class Free”. For payment methods, change to cash, and your “payment” ($0) will be processed. From there 5 credits will be added to your account and you can sign up for any class you like!
To use a desktop computer, please click here.
When prompted to enter code, please use “Orthoquest“