Frequently Asked Questions

Move Well FAQ

If you have any further questions, please email Capri.

Our system is set up so that “credits” are used for class attendance. You can purchase the amount of credits that best suits the type and amount of classes you would like to attend. The structure is as follows:

  • Pilates class (reformer) – 5 credits
  • Yoga class (in person) – 4 credits
  • RunQuest or virtual class – 1 credit


  • MoveWell: 16 credits – $60
  • Move More: 32 credits – $120
  • Move Master: 64 credits – $240
    credits can be spent however you like!

Classes can be cancelled up to one hour before the class start time.

1. Open the App & Login
2. Click ‘Calendar’ on the bottom of the app (beside the home button)
3. Click on the class you want to cancel
4. Click on the orange button at the bottom that says ‘cancel’. You will then be removed from the class.
5. If you didn’t mean to cancel, refer to ‘BOOK A CLASS’ above to rebook.

Yes! We offer the first class free for any class of your choosing. To redeem, download the “MoveWell by Orthoquest” app and create your account. From there proceed to the tile labeled “Memberships”. At the top of the screen select “Passes” and choose “First Class Free”. For payment methods, change to cash, and your “payment” ($0) will be processed. From there 5 credits will be added to your account and you can sign up for any class you like!

You may see a class appear twice in the schedule with one labeled “virtual” this allows you to choose whether you would like to attend from the comfort of your own home, or attend in the studio.
We will not be allowing credits to transfer into the next month to make sure people are taking advantage of their credits each month.
We have “top up credit” packages available for purchase in the MoveWell app under “passes”.
At this time you will not be able to transfer credits. Our system cannot efficiently transfer credits between participants the system. Furthermore, we like to base our workouts on participants attending!
No, memberships can be canceled at any time.
Yes, once you sign up for a membership using your credit card, payments will occur automatically in the subsequent months. If you do not wish for this to occur, please send us an email at [email protected]
To learn more about class schedule and to signup, download Move Well by Orthoquest in the app store or Google Play.

To use a desktop computer, please click here.
When prompted to enter code, please use “Orthoquest